1. FREIGHT POLICY
All other Salon orders are not shipped prepaid and customers are responsible for all UPS shipping and handling charges.

*Local Delivery: Tampa, FL

2.  FREIGHT CLAIMS
Nairobi Florida, LLC. will help pursue freight claims only if the loss is supported by the proper document: (a) a Delivery Receipt bearing the driver's damage notations and signature, or (b) in the case of concealed damage, a duly executed inspection report, which is a form provided on request by the carrier. Without these documents, the loss shall be borne by the Customer/ Under federal regulations it is the responsibility of the consignee (Customer) to file damage or loss claims promptly with the responsible carrier. "Promptly" is defined as nine (9) months from date of delivery, After that, all rights of claim are automatically forfeited. Since proper handling of such claims therefore depends on the Customer, Nairobi Florida, LLC. will hold the Customer responsible for the full invoiced value of all lost or damaged goods not claimed within the statutory time limit. Concealed Damage, however, must be reported within 15 days after delivery.

(Please note that these rules are established in the Official Motor Freight Tariff, the "rulebook" of the Interstate Commerce Commission.)

Once properly filed, Customer should send a copy (duplicate, photocopy, or other) of the claim form to Nairobi Florida, LLC.

3. CREDITS
Any request for credit for any reason should be directed to our company headquarters. Nairobi Florida, LLC., 9917 Brompton Drive, Tampa, Florida 33618 . Under no circumstances should deductions be made from invoices unless written authorization is received from our office.

4. BACK ORDERS
Ordinarily we will not backorder an item unless we are in a position to give a definite future shipping date. Items temporarily out of stock when ordered should be reordered unless the invoice clearly indicates backorder or that the merchandise will follow as soon as possible.

5. RETURNED GOODS
Nairobi Florida, LLC. stands ready and willing to help Customers adjust inventory for more efficient turnover. All goods are sold on a guaranteed sale basis, provided a request for transfer or return is made within six months (180 days) from the date of invoice.

Nairobi Florida, LLC. WILL CREDIT ALL CUSTOMERS' ACCOUNT UPON RECEIPT OF MERCHANDISE PROVIDED THE FOLLOWING CONDITIONS ARE MET:

A. Customer requests in writing authorization to return merchandise specifying each item and reason for return.

B. Only upon receipt of WRITTEN AUTHORIZATION from Nairobi Florida, LLC., will merchandise be accepted. Once authorization is received Customer should forward to the address on the authorization request the merchandise contained thereon well packed, freight prepaid (unless otherwise authorized).

C. Credit will be issued on the following basis:

1.        100% of original invoiced price.

• a. Saleable, unordered merchandise sent the customer in error
• b. Unsaleable merchandise due to the fault of the manufacturer.
• c. Saleable merchandise which had not sold through at a reasonable rate and which represents overstock.

2.        80% of original invoiced price.

• a. Merchandise requiring replacement or reconditioning of the package although the product itself is good.
• b. Saleable merchandise damaged in transit due to improper packing, which is being returned for credit.

3.        Non-returnable merchandise.

• a. Packages which have been opened and from which part of the product has been removed.
• b. Merchandise which has been in a fire sale, sacrifice or close-out sale or bankruptcy sale
• c. Merchandise purchased or otherwise obtained in violation of any federal, state or local law or regulation.
• d. Merchandise which has deteriorated due to conditions occurring after shipment and beyond control of Nairobi Florida, LLC. such as improper storage, heat, cold, smoke, etc.

6.  ORDERS AND CORRESPONDENCE
All orders (weather based on submitted quotations or not) are subject to acceptance and credit approval by Nairobi Florida, LLC. Headquarters. Submission of prices therefore does not constitute an offer to sell. Correspondence with Company Headquarters should be addressed to: Nairobi Florida, LLC. 9917 Brompton Drive, Tampa, Florida 33618